Adventure FAQ: Essential Info

1. Hiring & Age Restrictions

  • Watersports & Standard Bikes: There is no set age limit for rentals. It is up for the parent or guardian to decide if they have enough experience to take out children or those not experienced. For those young children who are not paddling there may be space to sit between the legs of an adult on the kayaks. A £10 fee applies in this scenario. For example a parent and child on a single kayak would be (£40 + £10) or two parents plus child on a tandem would be (£70 + £10) If you are unsure give us a call and we can assist.

  • E-Bikes: Minimum age is 14+ (UK legal requirement).

  • Supervision: Under 16s must be accompanied by a parent or guardian. 16 and 17-year-olds can hire and explore without on-water/on-path supervision.

  • Guided Tours: Anyone under 18 must be accompanied by a parent or guardian, max two under 18s per parent or guardian. The minimum age on a private tour is suggested at age 8 but please get in touch to discuss.

  • Ability: All kayak hire customers must be able to swim 25m and be comfortable falling into the water. All stand up paddleboard hire customers must have prior experience and ability to paddle in a range of conditions.

2. Previous Experience (SUP)

Stand-up Paddleboarding is a technical activity. For safety on the loch, we require all SUP hire customers to have previous paddling experience. Total beginners are encouraged to book a Private Discovery Session or opt for our very stable sit-on-top kayaks.

3. Weather & Cancellations

  • Rain: We operate in most weather conditions—the scenery is often at its best in the rain! We provide high-quality wetsuits and booties to keep you warm. We do not offer refunds for rain or cold.

  • Safety Cancellations: We only cancel sessions if we deem conditions to be unsafe (e.g., extreme wind or lightning). If we cancel for safety, you receive a full refund.

  • Customer Cancellations: We do not offer refunds if you choose to cancel, but we will always try to reschedule your booking to another time if availability allows.

4. Can I bring my Dog?

  • Kayaks: Yes! Our solid plastic kayaks are dog-friendly. You are responsible for your dog’s safety and comfort.

  • Paddleboards: No. To protect our inflatable boards from damage, dogs are not permitted on SUPs.

5. Why are sessions a minimum of 2 hours?

Glencoe is far too beautiful to rush! Our 2-hour minimum ensures you have enough time to receive a proper safety briefing, get kitted up, and actually reach the islands or the best viewpoints without feeling hurried.

6. What should I bring?

  • Watersports: Just a swimsuit for under your wetsuit and a towel for afterwards. We have on-site changing rooms at the Isles of Glencoe Hotel.

  • Biking: Comfortable clothing and closed-toe shoes.

7. Do you offer group discounts?

We offer 10% off for groups of 7 or more. Please get in touch via email to arrange a group booking.

Terms & Conditions: Rugged Watersports Ltd

Last Updated: January 2026

These Terms and Conditions apply to all bookings made with Rugged Watersports Ltd (trading as Rugged Coast). By completing a booking, you agree to the following:

1. Bookings & Payments

  • Bookings are only considered valid once a deposit or the full amount has been paid.

  • A booking is officially confirmed only upon receipt of a written confirmation or email from Rugged Watersports Ltd.

2. Participation & Medical Fitness

  • All participants must complete a Risk Acknowledgement and Disclaimer before the activity commences.

  • Activities such as paddleboarding, kayaking, and cycling require a degree of physical coordination and strength. If you have a medical condition that may be affected by physical exertion, you must seek medical consultation before booking.

  • Arrival Times: Participants are required to arrive 15 minutes prior to their scheduled session. Late arrivals cannot be accommodated, and no refunds will be provided for missed sessions due to lateness.

  • Rugged Watersports Ltd will endeavour to start activities on time. In the event of a late start on our part, the activity will run for its full set duration.

3. Cancellation & Refund Policy

  • Customer Cancellations: No refunds are provided for cancellations made by the customer. We strongly recommend taking out comprehensive Travel Insurance (see Section 4) to cover any personal circumstances, such as illness, travel delays, or injury, that may prevent you from attending.

  • Company Cancellations: If Rugged Watersports Ltd must cancel a session for any reason (e.g., extreme wind, lightning, or safety concerns), a full refund or a reschedule will be offered.

  • Partial Sessions: If a session is cut short by us due to weather or safety concerns after it has commenced, a partial refund or credit may be provided at our discretion.

  • Weather Awareness: Glencoe weather is highly unpredictable. While we endeavour to provide 24 hours’ notice for weather-related cancellations, sessions may be cancelled at short notice or even after commencing if conditions change.

4. Travel Insurance Recommendation

  • Rugged Watersports Ltd is not responsible for any personal circumstances that prevent you from attending your booking. We highly recommend that all customers have adequate Travel Insurance in place. This should cover cancellation fees, personal injury, medical expenses, and loss of personal belongings.

5. Safety & Conduct

  • Inherent Risk: Watersports and cycling are inherently dangerous activities with risks including, but not limited to, drowning or collision.

  • Swimming Ability: Any watersports hirer must be able to swim 25m and be comfortable falling into deep water. Non swimmer may not be allowed to hire, there are options for private tours with instructors for non swimmers.

  • Refusal of Service: Rugged Watersports Ltd reserves the right to refuse participation or remove any participant observed to be ignoring safety guidelines or deemed to be under the influence of alcohol or drugs.

6. Liability

  • Rugged Watersports Ltd will not be held liable for any loss, damage, or injury caused to the participant or their personal possessions (including electronic devices) arising from the booking or participation in our activities. This includes the use of any waterproof cases or storage provided, which are used at the participant’s own risk.

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